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110%
Satisfaction Guarantee |
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Customers'
satisfaction is fully guaranteed. Our products are against
fault workmanship, defect and loss through shipping.
If you
are not completely satisfied with our quality products, you
may request either
*100%
Money-Back Refund Guarantee
or
#110%
credit for next purchase through Regal Hotels International
in Hong Kong |
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*
100% Money-Back Refund Guarantee |
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You
may request 100% refund within 24 hours after goods delivery
and normally the money will be refunded within 7 days and
it will be credited to your next Visa or Master Card monthly
statement (the exact payment date depends on your bank's refund
processing time). No handling fees will be charged to the
customers. |
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#
110% Satisfaction Guarantee |
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You
may request 110% Satisfaction Guarantee within 24 hours after
goods delivery for any dissatisfaction of the goods purchased.
We will return to you a 110% credit coupon for your next purchase
in our shops. Each customer is entitled to claim the total
amount of maximum HK$3,000 in any particular month. |
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Please
contact our Customer Care Officer at (852) 8101 1226 during
office hours, send us email at regalgifts@regalhotel.com,
or fax us at (852) 2890 5073. Our officer will contact you
within 24 hours upon receipt of your request. Replacement
process for your next purchase will be arranged thereafter. |
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Regal
Hotels International reserves the right not to cancel any
order or return and not to refund the corresponding payment
to the customer. |
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